Introduction:
Thank you for using Brand Bite”. We strive to provide a high-quality experience to all our users. If, for any reason, you are not satisfied with your purchase or subscription, we offer a refund policy outlined below.
Refund Eligibility:
a. Subscription Purchases: If you have purchased a subscription through the Application, you may be eligible for a refund within 7 days from the date of purchase.
b. Eligible Grounds for Refund: We will consider refund requests on the following grounds:
– Technical issues that prevent you from accessing or using the Application.
– Duplicate or accidental purchase of a subscription.
– Dissatisfaction with the quality or performance of the Application.
Refund Process:
a. Contacting Customer Support: To request a refund, please contact our customer support team through support@brandbite.app
Please provide the following details in your refund request:
– Your name and email address associated with the purchase.
– The reason for the refund request.
– Any supporting documentation or evidence related to the request.
b. Refund Evaluation: We will evaluate each refund request on a case-by-case basis. We may require additional information or clarification to process your request effectively.
c. Refund Decision: Upon reviewing your request, we will notify you of our decision via the email address provided. If approved, the refund will be processed within 7 working days.
Refund Method:
a. Original Payment Method: Refunds will be issued using the original payment method used for the purchase.
Non-Refundable Items:
a. Certain circumstances may exclude you from receiving a refund, including but not limited to:
– Refund requests made after the specified refund period.
– If you have violated our terms of service or engaged in fraudulent activities.
– If you have already utilized or consumed the benefits or features provided by the Application.
Modifications:
a. We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website or within the Application. You are encouraged to review this policy periodically.
Contact Us:
If you have any questions or concerns about this refund policy, please contact our customer support team at support@BrandBite.app